About the Position

Caring Senior Service is seeking a compassionate, professional, and dependable Remote Customer Service Support Representative to provide exceptional service to seniors, families, caregivers, and prospective clients.

The Customer Service Support Representative will serve as an important first point of contact for customers and families. This role requires excellent communication skills, patience, attention to detail, and the ability to handle customer questions and concerns professionally.

Responsibilities

• Answer incoming phone calls and respond to customer inquiries professionally and compassionately.

• Assist prospective clients and families with questions about Caring Senior Service and available services.

• Gather and document accurate customer information.

• Schedule appointments, assessments, and follow-up calls as needed.

• Follow up with prospective and existing clients to ensure their needs are addressed.

• Assist with routine client, family, and caregiver communications.

• Respond to scheduling and service-related questions.

• Document customer interactions accurately in company systems.

• Identify urgent or sensitive concerns and promptly escalate them to the appropriate team member.

• Maintain confidentiality and protect client information.

• Work closely with office staff, caregivers, care teams, and management.

• Provide a positive, respectful, and compassionate customer experience.

• Perform additional customer service and administrative duties as assigned.

Qualifications

• Previous customer service, call center, healthcare, home care, senior care, or administrative experience preferred.

• Excellent verbal and written communication skills.

• Professional and compassionate telephone manner.

• Strong listening, problem-solving, and organizational skills.

• Comfortable communicating with seniors, family members, caregivers, and healthcare professionals.

• Basic computer skills and ability to use email, scheduling systems, CRM software, and Microsoft Office or Google Workspace.

• Ability to learn new systems and procedures quickly.

• Ability to work independently and remain productive in a remote environment.

• Reliable high-speed internet and a quiet, professional workspace.

• Ability to maintain confidentiality and follow company policies.

• Bilingual skills are a plus.

Ideal Candidate

The ideal candidate is dependable, patient, compassionate, organized, and professional. You should enjoy helping people, be comfortable speaking with seniors and their families, and have the ability to remain calm and helpful when handling questions or concerns.

Experience in home care, senior care, healthcare, patient intake, scheduling, or care coordination is highly desirable.

Remote Work Requirements

• Reliable high-speed internet

• Dedicated, quiet workspace

• Computer and reliable headset/audio

• Professional telephone and email communication

• Ability to maintain a confidential work environment

Schedule

Full-time and part-time opportunities may be available. Scheduling will depend on business needs and may include Monday-Friday, evening, weekend, or overflow support.

Why Join Caring Senior Service?

Join a team committed to making a meaningful difference in the lives of seniors and their families. This is an opportunity to use your customer service skills in a rewarding environment where compassion, reliability, and excellent service truly matter.

Apply today to become part of Caring Senior Service and help us provide exceptional support to the seniors and families we serve.