Call Center Agent

Job Summary

We are looking for a reliable and customer-focused Call Center Agent to handle inbound and/or outbound calls. The role involves assisting customers with inquiries, resolving issues efficiently, and ensuring a positive customer experience.

Key Responsibilities

• Answer incoming calls and respond to customer inquiries

• Make outbound calls where required (follow-ups, sales, or surveys)

• Resolve customer complaints in a professional and timely manner

• Provide accurate information about products and services

• Record and update customer information in the system

• Meet individual and team performance targets (e.g. call handling time, quality, conversions)

• Escalate complex issues to the relevant department

• Maintain a high level of professionalism and confidentiality

Requirements

• Minimum [High School Diploma / Degree – adjust as needed]

• Previous call center or customer service experience is an added advantage

• Strong communication and interpersonal skills

• Good problem-solving ability and attention to detail

• Ability to work under pressure and meet targets

• Basic computer skills and familiarity with CRM systems

Key Competencies

• Customer-focused

• Good listening skills

• Patience and empathy

• Team player

• Adaptability