Client Relations & Contracts Executive

Purpose

Handles the client's written commercial correspondence and the conversations where money, terms or timescales are being agreed.

What the role does

•    Drafts quotations, proposals, tender responses and formal client letters in British English.

•    Negotiates payment arrangements, renewal terms and supplier pricing within a set mandate.

•    Administers the contract file — renewal dates, variations, expiry notices, signature routing.

•    Owns written escalations and complaint responses through to resolution.

•    Keeps the client's document templates current and consistent.

•    Records every commitment made, so nothing agreed on a call goes unwritten.

Essential

•    Degree in business, law, English, communications or a related discipline.

•    Three years in a commercial, procurement, credit control, bid or client management role.

•    Written British English of a standard that can go to a client unedited.

•    Demonstrable negotiation outcomes the candidate can talk through — what was asked, what was conceded, what was held.

•    Comfortable with Word, Excel, PDF tools and a CRM or contract register.

•    Keeps composure with a difficult counterparty.

Desirable

•    Exposure to UK contract terms or English-law agreements.

•    Bid or tender writing against a formal specification.

•    Credit control or debt recovery experience.

•    CIPS, IoSCM or a recognised negotiation qualification.