Medical Administration and Patient Support Officer

Role Purpose

Clinically trained administrator supporting a UK healthcare or dental client — referrals, appointments, records, coding support and patient correspondence.

Key Responsibilities

• Manages referrals, appointment booking, cancellations and recall lists.

• Maintains patient records to the client's standard, including document filing and summarising.

• Supports clinical coding and prepares information for billing or insurance claims.

• Prepares prior authorisation and insurance pre-approval submissions.

• Handles patient calls and correspondence with the discretion the subject matter requires.

• Applies the client's confidentiality and data protection rules on every record touched, without exception.

Essential Requirements

• A recognised clinical or health qualification — registered nurse, pharmacy technician, clinical officer, paramedic, medical laboratory scientist, environmental health officer, or a degree in health sciences.

• Sound command of medical terminology, anatomy and common treatment pathways.

• Two years in a hospital, clinic, laboratory, pharmacy or medical administration setting.

• Confident on a clinical or practice management system.

• Understands why confidentiality matters clinically, not only contractually.

• Clear spoken and written English; calm with distressed callers.

Desirable

• Knowledge of UK pathways — NHS e-Referral Service, SNOMED CT, Read codes.

• Medical coding to ICD-10, ICD-11, CPT or OPCS standard.

• Dental practice software — Dentally, SOE Exact, Software of Excellence.

• HIPAA, UK GDPR or information governance training already completed.