Customer Support Specialist (Remote)

<p>We're looking for a Customer Support Specialist to be the first point of contact for our customers across email, chat, and the occasional phone call. You'll troubleshoot issues, answer product questions, and make sure every person who reaches out walks away feeling taken care of.</p><p>This is a high-volume, people-first role. A typical day means working through a support queue, escalating the trickier bugs to our product team, updating help-center articles, and spotting patterns in what customers struggle with so we can fix the root cause.</p><p><strong>What you'll do</strong></p><ul><li><p>Respond to customer questions across email and live chat, aiming for fast, clear, friendly resolutions</p></li><li><p>Troubleshoot account, billing, and product issues, and escalate when needed</p></li><li><p>Keep our help docs and canned responses accurate and up to date</p></li><li><p>Flag recurring problems and customer feedback to the product and ops teams</p></li></ul><p><strong>What we're looking for</strong></p><ul><li><p>1–3 years in customer support, success, or a service-heavy role</p></li><li><p>Excellent written communication — clear, warm, and concise</p></li><li><p>Comfortable juggling a busy queue without dropping quality</p></li><li><p>Calm under pressure and genuinely enjoys helping people</p></li></ul><p>Remote (US time zones) · Full-time · $48,000–$58,000 + benefits</p>