Sales Manager

Role Overview

The Sales Manager leads sales strategy and execution for the Dubai territory, driving revenue growth across key customer segments. This role combines strategic account management, team leadership, and hands-on sales to meet regional targets while maintaining product expertise in refrigerants and industrial gases.

Key Responsibilities

Sales Strategy & Target Achievement

Develop and execute annual sales plans to achieve revenue targets across assigned territories and customer segments

Identify and pursue new business opportunities in automotive aftermarket, HVAC, industrial, and cold chain sectors

Manage and grow relationships with key accounts (wholesalers, retailers, OEMs, and end-users)

Conduct competitive analysis and market research; communicate findings to management

Customer Management

Build and maintain strong relationships with major accounts, ensuring customer satisfaction and retention

Provide technical product knowledge and support; ensure customers understand compliance (GHS, UN labeling, SASO, ESMA standards)

Handle account queries, escalations, and special requests in a timely manner

Negotiate contracts and pricing while maintaining product margins

Team Leadership

Lead and mentor sales representatives and field teams; set performance expectations and provide coaching

Conduct regular sales meetings, training, and product knowledge sessions for the team

Monitor individual and team performance; provide feedback and corrective action when necessary

Reporting & Operations

Prepare monthly and quarterly sales reports; analyze trends and forecast revenue

Ensure accurate data entry in CRM/ERP systems; maintain customer records and sales documentation

Coordinate with logistics, finance, and operations teams on order fulfillment, invoicing, and delivery timelines

Required Qualifications

Bachelor degree in Business, Commerce, Engineering, or related field

5-8 years of sales experience in industrial, chemical, or refrigerant distribution (GCC market preferred)

Proven track record of achieving or exceeding sales targets

Knowledge of refrigerants, industrial gases, or related product categories

Understanding of GCC regulatory requirements (SASO, ESMA, JAFZA, IATA DG) is a plus

Strong communication and interpersonal skills; fluent in English (Arabic a plus)

Proficiency with CRM and ERP systems

Valid UAE driving license or willingness to obtain one

Preferred Qualifications

Master degree (MBA) or sales certification

Experience with Honeywell or OEM partnerships

Track record managing multiple sales team members

Key Competencies

Strategic thinking and business acumen

Customer focus and relationship management

Team leadership and people management

Negotiation and persuasion skills

Analytical and problem-solving abilities

Attention to detail and organizational skills

Resilience and results-oriented mindset

Physical Requirements

Ability to travel within Dubai and occasionally to other emirates

Comfortable handling product samples and visiting customer sites