Membership Sales Associate

We are seeking a motivated and enthusiastic individual to join our team as a Membership Sales Representative. You will be responsible for promoting and selling memberships to potential customers and assisting our existing members maximizing their experience with StretchLab. This is an excellent opportunity for someone with a passion for sales and fitness/wellness to join a dynamic team.

You will co-manage the front desk with the front-of-house team in collaborative, results-oriented environment.

Primary responsibilities

• Initiate prospective member follow-up (phone, text, email)

• Present available services to prospective members – including closing sales

• Complete memberships sales and related membership management

• Greet and check-in clients and prospects when they enter the studio

• Book and confirm stretches/appointments

• Provide exceptional customer service, addressing any questions or concerns

• Conduct studio tours for prospective members & referral partners

• Participate in special events (health fairs, grand openings, sporting, community and grassroots opportunities) to promote the studio

• Assist with social media marketing, campaign emails

• Ensure studio cleanliness and tidiness is maintained

Your qualifications:

• Success with telephone sales and inquiry follow-up

• Ability to sell high-ticket memberships

• Excellent sales, communication, and customer service skills required

• Goal-oriented with an ability to achieve sales in memberships and retail

• Proficient computer skills

• Ability to learn and use the studio software

• Excellent communication skills – telephone, written & in person

• Thrive in a growth and performance culture with using metrics to set and exceed goals and objectives on an ongoing basis.

About you

You love fitness, health, and well-being with a passion for stretching, mobility and flexibility. You find it extremely rewarding to help clients benefit from stretching – whether it is to achieve a new PR or enjoy a more active lifestyle. You are driven to actively build a brand with consistent hard work and sales-focused efforts. And you are looking to join a great team where you contribute to making it amazing place to work.

You're already living our company values:

• Freedom

• Energy

• Growth

• Community

• Compassion