Routing Operations & Customer Success Specialist

About the Company
Flowspace is a venture-backed logistics technology company helping fast-growing merchants and global brands fulfill e-commerce orders with speed and precision, through a nationwide fulfillment network and proprietary software.

About the Role
Flowspace is hiring a Routing Operations & Customer Success Specialist to support one of its largest, fastest-growing merchant accounts. This role is primarily responsible for coordinating freight routing and transportation operations between merchants, carriers, and warehouse partners. During lower routing volume periods, the person will also support Customer Success, resolving merchant support cases and operational inquiries.

Responsibilities

Routing & Transportation Operations (Primary)

• Coordinate freight routing across Flowspace's fulfillment network

• Serve as the operational liaison between merchants, carriers, and warehouse partners

• Monitor shipments and proactively resolve routing issues

• Maintain detailed documentation of routing activity and status

• Partner with warehouse teams to resolve transportation bottlenecks

Customer Success Support (Secondary)

• Manage merchant support cases via Salesforce Service Cloud

• Resolve inquiries related to orders, fulfillment, shipping, and billing

• Escalate technical issues to Product/Engineering when needed

• Collaborate cross-functionally with Account Management, Finance, and Operations

Cross-Functional

• Communicate daily with merchants, carriers, warehouse operators, and internal teams

• Identify recurring issues and recommend process improvements

Tech Stack: Salesforce Service Cloud, Jira, Slack, Gmail, Notion, Forethought AI

Requirements

• 3-5+ years in logistics, transportation, freight, warehouse operations, supply chain, or customer success

• Experience coordinating multiple operational stakeholders in fast-paced environments

• Exceptional written and verbal English — clear, professional, detail-oriented

• Calm, solution-oriented under pressure; takes ownership and drives issues to resolution